Chris Salis: What if I’d to Learn SAP All Over Again?
SAP is really large. Even as a seasoned SAP specialist, I occasionally get a bit overwhelmed when deciding which SAP product to research, work on, mentor my customers on, and offer advise on since it is so huge. However, that is the main drawback of becoming a specialist or expert.
As we’ve already discussed, SAP offers a wide range of products to meet the demands of different types of enterprises. The SAP Customer Experience (CX) Suite is one such product. The “future of customer relationship management,” if I may use that term.
Hey, do you ever refer to it as a CRM? It goes beyond a CRM. It goes beyond that. It is an entire suite.
SAP HANA powers the SAP Customer Experience Suite. For this reason, the moniker C/4HANA — where C stands for customer, 4 for fourth-generation CRM, and HANA for data source — was created.
Additionally, I should point out that SAP CX’s machine learning and artificial intelligence technologies power its automation features.
Numerous AI-driven capabilities are available in SAP CX, including automated marketing, sophisticated forecasting, predictive analysis, and routine activity automation.
Since its beginning, a lot of changes have occurred. It has undergone several updates. Numerous features have been introduced by the firm. It might be challenging to stay organized at times. However, if you want to use SAP CX as effectively as possible for your company, you must.
To cut to the chase, the following is what I would unquestionably learn about SAP CX if I had to start again and eventually looked into it again if I took the time to sit down and study about every aspect of the SAP CX:
SAP’s Commerce Cloud
Previously, SAP Hybrid Business: If I had to firmly grasp SAP CX, I would never, ever overlook this. It’s a comprehensive fix. For B2B, B2C, and B2B2C enterprises, it’s a high-expectation instrument for accelerating growth and achieving business excellence. And what are its capacities? You would be shocked to learn:
· Product management
· Industry-specific accelerators
· Order management
· Omnichannel commerce
SAP’s Sales Cloud
How could you walk away from this one? The most complete and superior sales application available for companies and businesses worldwide. What are its capacities?
· Sales performance management
· Predictive analysis
· Metric and KPI tracking in a comprehensive manner
· Customer response management
· Real-time client interaction
· Integration with third-party apps and SAP’s own products
SAP’s Marketing Cloud
I personally tested it, and I would say that it makes the entire marketing process simple. Among many other things, it allows you to create marketing strategies, view marketing data, comprehend customer personas, and their purchasing patterns. Once again, its abilities:
· Unified customer view
· Personalized experiences
· Segmentation of audience
· Multichannel marketing campaigns
The SAP CX Suite also taught me about SAP Service Cloud and SAP Client Information Cloud, although I would want to concentrate more on the first three.
Without a question, SAP has established a distinctive online community. Additionally, this online community incorporates customer service, business operations, marketing, sales, and more.
Because of this, using SAP and its products — like the SAP Customer Experience (CX) Suite — is enjoyable. Correct?
Your one and only, SAP’s Chris Salis.
Want to Learn More Chris Salis and SAP? Follow these Resources:
https://chrissalis96.medium.com/christopher-salis-former-global-vice-president-sap-b62e644da663
https://chrissalis.com/about-chris-salis/
https://irobinmilton.medium.com/saps-chris-salis-life-career-time-at-sap-b89a83e4027f
https://vocal.media/motivation/christopher-salis-biography-work-and-sap-experience
https://sites.google.com/view/chris-salis-guides-others/Chris-Salis
https://chris-salis-sap.fandom.com/wiki/Chris_Salis_SAP_Wiki
https://vocal.media/journal/chris-salis-time-at-sap
https://www.f6s.com/chrissalis
https://www.crunchbase.com/person/chris-salis
https://www.apsense.com/article/chris-salis-sap-profile-and-biography.html